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The casino’s on-line czat informed the player that he did not qualify for the premia due to high premia turnover. The player had sought a refund of his deposit but was told by the casino that he had to trade it three times before it could be refunded. We couldn’t assist with the deposit refund request as the player chose owo continue playing with these funds. The player from Italy państwa facing challenges with withdrawing his winnings amounting to 232,000 € from Hellspin Casino. Despite having a verified account and compliant KYC documents, his withdrawal requests remained under review, as per customer service. We also informed him about the casino’s withdrawal limits based pan VIP stan.
However, after filing the complaint, the player confirmed that the casino had paid out her winnings. The player from Florida had requested a withdrawal prior to submitting this complaint. However, the Complaints Team had advised him to wait for at least czternaście days after requesting the withdrawal, as it was usual for withdrawals owo take some time jest to process. This delay could have been due jest to unfinished KYC verification or a high volume of withdrawal requests. The player from Ecuador had reported that his internetowego casino account had been blocked without explanation after he had attempted jest to withdraw his winnings. He had claimed that the casino had confiscated his funds amounting owo $77,150 ARS, alleging violation of terms and conditions.
